Understanding the AirSense & AirCurve Models
Have questions about your ResMed AirSense or AirCurve? We have provided the manuals and helpful videos below to help answer any questions you may have. Still have questions? Contact us - we're happy to help!
ResMed AirSense 11:
Under certain operating conditions, AirSense 11 devices may incorrectly trigger an error signal. The device systems respond as designed and turn off power to the heated humidification for the rest of the active therapy session.1 The user is notified with a humidification error message on the device.
It is important to note:
Therapy does not stop as a result of the error message; and
The humidification error message does NOT present a safety risk.
To restart the heated humidification, the patient needs to acknowledge the error message, stop and then restart therapy. If the specific operating conditions repeat, then the error may occur again.
You can help reduce the occurrence of the humidifier error message by following the steps outlined in the AirSense 11 user guide which recommends the patient fit their mask to their face prior to initiation of each PAP therapy session.
ResMed AirSense 10:
Contact Your Sleep Coach:
You can contact us in a number of ways:
- If you need to let us know about your upcoming physician follow-up, please do so by filling out this form.
- You can email our sleep coaches at papcompliance@performancehomemed.com
- You can call our sleep coaches directly at 877-484-2757